Structured support in sensitive business disputes.
Arquatus supports businesses in resolving difficult financial and commercial disagreements with discretion, clarity, and a practical focus on resolution. This includes disputes concerning invoices, payment delays, worked and declared hours, scope of work, and supporting documentation.
What this covers
This service is intended for situations in which a disagreement has developed between a business and its client, contractor, or counterparty, and a calm, well-documented process is needed to move the matter forward. The focus is not on escalation, but on clarifying facts, reviewing records, structuring communication, and helping the parties work toward a practical outcome.
Typical situations
- Differences regarding unpaid or partially paid invoices
- Disputes concerning worked hours, reported hours, or timesheet interpretation
- Disagreements about scope of work and what was agreed
- Conflicts caused by incomplete, inconsistent, or missing supporting documentation
- Situations where communication has become strained and a neutral, structured process is needed
Approach
Arquatus approaches these matters with discretion and discipline. We begin by reviewing the available records, correspondence, invoices, timesheets, and underlying agreements. From there, we help structure the financial and factual position, identify the real points of disagreement, and support a more orderly discussion aimed at resolution.
01
Invoice and hours reconciliation
Situation. A service provider and end client disagreed over the number of hours that should be invoiced after the scope of work evolved during the engagement.
Support provided. Arquatus reviewed the timesheets, correspondence, and billing logic, then structured the discussion around the documented scope changes and actual delivery.
Outcome. The parties reached a revised invoice settlement and closed the matter without further escalation.
02
Payment delay dispute
Situation. A client withheld payment on the basis that deliverables had not been completed as originally understood.
Support provided. Arquatus reconstructed the timeline, matched invoices against agreed milestones, and clarified where interpretation had diverged.
Outcome. A staged payment agreement was reached, linked to a final completion schedule.
03
Documentation inconsistency
Situation. A disagreement arose because reported work, internal records, and invoice support did not fully align.
Support provided. Arquatus reviewed the underlying records, highlighted inconsistencies, and organised the relevant information into a clear factual summary for both sides.
Outcome. The matter was resolved on the basis of a corrected financial overview and a negotiated compromise.
04
Scope and billing clarification
Situation. A growing business faced a dispute with an external contractor concerning additional work performed outside the originally expected brief.
Support provided. Arquatus helped distinguish contracted work from later additions, reviewed the financial impact, and supported a structured negotiation.
Outcome. The parties agreed on a partial adjustment and formalised a clearer basis for future billing.
Professional boundary
Arquatus supports the financial and commercial resolution process in these matters. Where legal advice, legal representation, or formal legal proceedings are required, clients should involve a qualified lawyer.